Global Desktop Support, Sites and Services – Frankfurt Germany (Part time)

We have requirement of multiple technicians that have more experience than Desktop support technicians and manage incidents raised by the ITs or as agreed in documented SLA (Service Level Agreement) timelines.

Network Support technicians follow documented processes and workflows provided by Clients or higher level support representatives, vendors, product management, etc.

  • Tasks to expect include:
  • Inventory of equipment.
  • Rearrangement of equipment.
  • Deployment of equipment.
  • Reclamation of equipment.
  • Coordinate external efforts/access to comms room.
  • Provide information regarding comms room.
  • Cable management.

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